Maximizing Patient Interaction at the Pharmacy Counter OTC Medications for Allergic Rhinitis and the Common Cold


Pharmacy Technician

PTCB Recertification and State Required CE



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Maximizing Patient Interaction at the Pharmacy Counter OTC Medications for Allergic Rhinitis and the Common Cold

This activity is for pharmacy technicians and is sponsored by Postgraduate Healthcare Education, LLC (PHE).
There has been no commercial support for this activity.


W. Steven Pray Ph.D., D.Ph.
Bernhardt Professor Emeritus
College of Pharmacy
Southwestern Oklahoma State University
Weatherford, OK


Darrell Hulisz, RPh, PharmD
Associate Professor
Department of Family Medicine & Community Health
Case Western Reserve University, School of Medicine
University Hospitals Medical Group


Laura K. Stinson, PharmD


W. Steven Pray, PhD, DPh, has no relevant affiliations or financial relationships with a commercial interest to disclose.

The following reviewers, Darrell Hulisz, RPh, PharmD and Laura K. Stinson, PharmD, states that she has no financial relationship or relationship to products or devices with a commercial interest related to the content of this activity to disclose.

Susanne Batesko, RN, BSN, and Robin Carrino, as well as the planners, managers, and other individuals, not previously disclosed, who are in a position to control the content of Postgraduate Healthcare Education (PHE) continuing education (CE) activities hereby state that they have no relevant conflicts of interest and no financial relationships or relationships to products or devices during the past 12 months to disclose in relation to this activity。 We are committed to providing participants with a quality learning experience and to improve clinical outcomes without promoting the financial interests of a proprietary business。


acpePostgraduate Healthcare Education, LLC is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.
UAN: 0430-0000-20-019-H01-T
Credits: 2.0 hours (0.20 ceu)

Type of Activity: Knowledge
Media: Internet

Fee Information: Fee is included in the pharmacy technician package or $4.50.

Estimated time to complete activity: 120 minutes


February 26, 2020


February 26, 2023


秒速飞艇正规平台This accredited activity has been designed for pharmacy technicians。

This CE was originally published January 24, 2017 through January 24, 2020 under 0430-0000-17-010-H01-T.  February 13, 2020 content updated and released under 0430-000-20-019-H01-T.


During the period February 26, 2020 through February 26, 2023, participants must 1) read the learning objectives and faculty disclosures; 2) study the educational activity; and 3) complete the post-test and the evaluation form。 To answer the questions, click on your selected choice for each answer then proceed to the next question。 Once completed, click on Grade Exam at the bottom of the page。 Your post-test will automatically be graded。 If you successfully complete the post-test (score of 70% or higher), your statement of participation will be made available immediately。 Click on the View Statement of Participation link and print the statement for your records。 If you receive a score lower than 70%, you will receive a message notifying you that you did not pass the post-test。 You will have 2 opportunities to pass the post-test。 To receive Credit, you must provide your date of birth and NABP number。 All Credit information will be uploaded into CPE monitor within 30 days。


The goal of this activity is to prepare pharmacy technicians to assist pharmacists by eliciting appropriate and useful information from patients complaining of allergic rhinitis or the common cold。


Upon completion of this activity, participants should be able to:

  1. Describe the etiologies of allergic rhinitis and the common cold;
  2. Recall the various manifestations of allergic rhinitis and the common cold;
  3. Gather the information needed to allow the pharmacist to recognize whether a patient has allergic rhinitis or the common cold;
  4. List the various nonprescription products and devices used to treat symptoms of allergic rhinitis and the common cold; and
  5. Recognize various contraindications and warnings for nonprescription products for allergic rhinitis and the common cold.


Please ensure the computer system you plan to use meets the following minimum requirements:

  • Operating System: Windows 98 or higher & Macintosh 2.2 or higher
  • Internet Browser (Mac &/Windows): Internet Explorer 6.0 or higher, Google Chrome, Safari 5.0.6 or higher, Firefox 3.0.3 or higher & Opera 5 or higher
  • Broadband Internet connection: Cable, High-speed DSL & any other medium that is internet accessible
  • Monitor Screen Resolution: 320 x 480 or higher
  • Media Viewing Requirements: Adobe Reader, Microsoft PowerPoint, Flash Player & HTML5

Disclosure of Unlabeled Use and Disclaimer

The opinions expressed in the educational activity are those of the faculty and do not necessarily represent the views of Postgraduate Healthcare Education, LLC. Participants have an implied responsibility to use the newly acquired information to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for patient management. Any procedures, medications, or other courses of diagnosis or treatment discussed or suggested in this activity should not be used by clinicians without an evaluation of their patients' conditions and current medications, including the identification of possible contraindications regarding the dangers of use and a review of any applicable manufacturer's product information, as well as a comparison with the recommendations of other authorities.

The author, sponsor, and publisher of this continuing education activity have made all reasonable efforts to ensure that all information contained herein is accurate in accordance with the latest available scientific knowledge at the time of acceptance for publication. However, because information regarding drugs (their administration, dosages, contraindications, adverse reactions, interactions, special warnings, precautions, etc.) is subject to constant change, the reader is advised to check the manufacturer’s package insert for information concerning recommended dosages and potential problems and cautions prior to dispensing or administering the drug. Special precautions should be taken when a drug is new, or highly toxic, or is unfamiliar to the dispenser or administrant. This educational activity may contain discussion of published and/or investigational uses of agents that are not approved by the U.S. Food and Drug Administration (FDA). Neither the publisher nor sponsor promotes the use of any agent outside of approved labeling. Statements made in this monograph have not been evaluated by the FDA. Nutritional products discussed are not intended for the diagnosis, treatment, cure, or prevention of any disease.

Postgraduate Healthcare Education, LLC (PHE) is the source of Power-Pak C.E.® continuing education for health care professionals. Our accredited programs assist in meeting the requirements of licensure. PHE provides continuing education for the broad spectrum of health care professionals. This site features a searchable database of accredited Power-Pak C.E.® courses on important topics for today's health care professionals.

PHE customizes Power-Pak C.E.® online for each visitor by creating a personal participant profile. Registered participants may update their contact information, take an exam, receive instant grading, view their exam history, and print certificates for successfully completed programs at any time. Monthly notifications will be sent to participants notifying you of new courses available on the site.

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